Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See
Print the information pages on page 70
.
1.
Are there any physical connection problems between the workstation or file server and the product?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.
2.
Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues,
try a different cable or ports on the hub or transceiver. The amber activity light and the green link
status light next to the port connection on the back of the product should be lit.
3.
Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See
Link
speed setting on page 41
.
4.
Can you "ping" the product?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is correct
on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5.
Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6.
Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7.
If other users are able to print, are they using the same network operating system?
124 Chapter 10 Solve problems
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Check your system for proper network operating system setup.
8.
Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See
Embedded Web server on page 77
.
9.
Does the product appear in HP Web Jetadmin or other management application?
●
Verify network settings on the Network configuration page.
●
Confirm the network settings for the product using the product control panel (for products with
control panels).
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Solve connectivity problems 125